How will I get my money back if I returned or cancelled an order?
In case of returned product Core Nutrition will suggest you other
option as well if you are still not interested then Amount will be transferred in
your account in 10-15 days. In case of cancelled order Core Nutrition will
transfer the amount immediately, however it will still take 4-7 days for
transaction.
Who will bear the shipping charges for goods returned?
If you received the damage product then shipping charges of return
goods will be bear by Core Nutrition. If goods are return due to change in
mind or personal choice then shipping charges will be bear by buyer
I received a broken/damaged item. What should I do?
Core Nutrition used high-tech secure packing technique to pack the
material with 2 times quality checks so chances of in transit damage are very
minimal. However, if you observed any tempered packing or damage on box
then do not accept the shipment or write-down the delivery remakes as
tempered box. Any damage product received by buyer should be informed to
Core Nutrition by email at customercare@corenutrition.in within 24 hours of
receiving the goods. Email should contain pictures of damage products and
with details description of issue.
I received my ordered item, but product is not meeting my expectation, can I return it?
Yes, you can return the product within 7 days after receiving the
product with following conditions:
(1) Buyer need to send e-mail of return request on
customercare@corenutrition.in
(2) Product should be in unused condition.
(3) Product original packing and tags should remain intact as they were in
delivered condition.
(4) Buyer will get the refund or replacement , once we receive the returned
goods at Core Nutrition Office. (Refund will be released to customer in his/her
account using the same mode of payment used to place the order. Amount
will be transferred in customer’s account in 10-15 days. In case of cancelled
order Core Nutrition will transfer the amount immediately; however it will still
take 4-7 days for transaction.)
(5) If packing or original seal is broken then Core Nutrition will not accept the
return of product.
